INFORMATION

[FOR OVERSEAS] Changed on September 25, 2023

1.How to order
Thank you for visiting our store!
We receive many orders from overseas every month.
If you have any questions, please feel free to contact us :)

Purchase procedure
① Add the items you want to purchase to your cart.
② Go to cart. If you have already purchased, please log in to purchase, and if this is your first time, please select guest purchase.
③ Select the region as "OVERSEAS" and enter the required information.
④ Please enter your payment method.
⑤ The amount including shipping will be displayed. Please check if it is correct and click "Order".
Your order is now complete.
Details are listed at the end of this page.

Please fill in the customer information, check that there are no mistakes, and proceed to payment.

Payment methods are credit card and Paypal.
Credit cards issued overseas may not be accepted.
If you have a Paypal account, please use it.

*Depending on your settings, this reply email may not reach you.
If you do not receive a reply within 2 days, please contact us by Instagram message.
https://www.instagram.com/valore_kagoshima/

2.About shipping
We send merchandise by International ePacket (https://www.post.japanpost.jp/int/service/epacket_en.html)
Depending on the size of the product, methods other than International ePacket may be used.

Delivered within 7-14 days.
We will provide you with a tracking number notification.

*If you would like to receive it urgently, please contact us before purchasing.
Although the shipping fee will be higher, we will deliver it as soon as possible by EMS.
After contacting us, we will send you the URL, so please purchase from there.

3.Shipping fee
Shipping costs vary depending on the shipping address.
Free shipping for purchases over 100,000 yen.

China, Korea, Taiwan: 2,000 yen to 3,500 yen

Asia (excluding China, Korea, and Taiwan): 2,000 yen to 4,500 yen

Oceania, Canada, Mexico, Middle East, Europe: 2,500 yen to 7,500 yen

America, Central and South America (excluding Mexico), Africa: 6,000 yen to 9,000 yen

We determine shipping charges for each product based on its size and weight.

If you send all items together, we will send the items at the highest shipping cost.

*For overseas shipping,
There may be delays depending on the country's customs inspection.
Please note that customs duties are the responsibility of the customer.

4.Return Policies
You can return the goods if they are defective.

Please check the product immediately after it arrives.
If the product is defective, please email within 3 days.

Non-defective products cannot be returned.
Before ordering, please verify the size and color.

Valore Co., Ltd.
10-8 2F, Uenosonocho, Kagoshima City
890-0052 Japan
[email protected]
Administrator: Ryunosuke Miyata